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For account inquiries, bill payment, and information about City services.

Customer Service Center
200 E. Santa Clara St.
1st Floor Tower
San José, CA 95113

Phone: (408) 535-3500

Contact Form

In Person Hours
Monday - Friday
8:30 a.m. - 5:00 p.m.

Phone Center Hours
Monday - Friday
8:00 a.m. - 5:00 p.m.

Water Utilities
Regional Wastewater Facility
The San José-Santa Clara Regional Wastewater Facility works 24/7 to clean Silicon Valley’s wastewater to very high national standards, protecting public health and environment and supporting the economy.

Stormwater
Learn about the separate storm sewer system and how to prevent stormwater pollution.

Drinking Water
San José Municipal Water provides drinking water service to 12 percent of San José. Learn more about its water supply, water quality, water rates, service installation, and customer service. 

Recycled Water
Learn about South Bay Water Recycling and the uses of recycled water.