To report a life threatening emergency, call 911 or (408) 277-8911 for police, fire and emergency medical response
For non-emergency police services, call 311 or (408) 277-8900 (Note: In San José, 311 service is not available from all cellular phones.)
For general City information and services, contact the Customer Call Center at (408) 535-3515.
American Red Cross
American Red Cross Silicon Valley Chapter: (877) 727-6771
If you smell natural gas, see downed power lines, or suspect another emergency situation, leave the area immediately, call 9-1-1 and then call PG&E at 1-800-743-5000.
For updates on outages, call PG&E's automated information line at 1-800-743-5000, or access a live outage map at pge.com/outagemap.
For concerns with gas safety and services, call PG&E at 1-800-743-5002.
Visit the PG&E website for more outage-related information.
Residents are advised to stay tuned to local radio and television broadcasts for news updates.
The following radio stations broadcast emergency information:
*Media Line is currently inactive. Only use the Media Line when in service.
When Media Line is not in service, call the City's Communications Office at (408) 535-8170. Visit the City Newsroom.